Refund Policy

DIGITAL PRODUCTS

Due to the nature of digital products, purchases are generally considered final once the digital product has been delivered or made available for download.

This policy does not limit any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded under applicable law.

DOWNLOAD OR FILE ISSUES

If a purchased file is damaged, incomplete, inaccessible, or otherwise cannot be downloaded as intended, customers should contact ZIZOU DESIGN for assistance.

When appropriate, ZIZOU DESIGN may provide a replacement file, restore access to the purchased product, or provide another suitable resolution.

DUPLICATE OR INCORRECT CHARGES

Customers who believe they have been charged more than once for the same purchase or charged an incorrect amount should contact ZIZOU DESIGN so the transaction can be reviewed.

REFUND REQUESTS

Refund requests will be reviewed based on the circumstances of the purchase, the status of digital delivery, and any consumer protection rights applicable to the transaction.

Approved refunds will generally be returned through the original payment method and may require additional processing time from the payment provider or financial institution.

CHARGEBACKS & PAYMENT DISPUTES

Customers are encouraged to contact ZIZOU DESIGN regarding a payment or order problem before initiating a payment dispute so that an appropriate resolution can be attempted.

CONTACT

Questions or requests regarding a purchase may be submitted through the ZIZOU DESIGN Contact page. Customers should include sufficient information to identify the relevant order.